& Policies
DO I HAVE TO DO ANYTHING TO PREPARE FOR THE ARRIVAL OF THE CLEANERS?
In order to be able to provide you with the best cleaning services as possible, please take a few minutes the night before to pick up clothing, toys, or any other household items that may prevent or delay our cleaning efforts.
WHAT IF SOMETHING IS DAMAGED WHEN MY HOME OR BUSINESS IS CLEANED?
We insure you that our staff will treat your home or business office with the greatest of care. In the unlikely event that something is damaged during a cleaning, we will make every necessary effort to insure the item is repaired or replaced.
DOES THE CLEAN TEAM HAVE ANY REFERENCES?
Absolutely. References can be reviewed on our website www.cleaning.com . If you would like a list of references emailed to you directly please send a request to http://cleaning-builder69-com.builder69.staging.wpengine.com/pages/faq/.
DOES THE CLEAN TEAM REQUIRE CONTRACTS?
We do not require any sort of contract however we do require our clients to sign a service agreement. This will only be required after your initial cleaning and if you would like for a regular service to be set up. There is no obligation to complete the service agreement. You may cancel it at any point by contacting our customer care.
DOES THE CLEAN TEAM PROVIDE ITS OWN CLEANING SUPPLIES AND EQUIPMENT?
If requested, we will arrive with all our own cleaning supplies and equipment necessary to clean your home or office. All of the products we use are recognized brands most of which are eco-friendly, and unscented or have a very light scent.
HOW MUCH DOES IT COST FOR HOME OR OFFICE CLEANING?
This will depend on the size of the job and the frequency. Our experts work with clients to develop an individual cleaning plan that best fits your needs and budget. Besides our standard hourly rates, we also offer special add-on services such as refrigerator and oven cleaning.
DO YOU CARRY INSURANCE?
Yes, we are bonded, licensed and insured – You can be confident in our complete trustworthiness on your property as well as our promise to stand by our work and satisfaction guarantee.
DO THE SAME PEOPLECOME EVERY CLEANING VISIT?
We make every effort possible to make sure that the same person is always going to the same homes. We certainly want our employees to build a relationship with our clients. Building this relationship results in trust and satisfaction. However, there are sometimes circumstances that are beyond our control and you may not have the same person. If this happens, please rest assured that the person coming into clean is just as capable as any employee that we have.
WHAT TRAINING DOES YOUR STAFF GO THROUGHT?
The staff at Cleaning Service undergoes both classroom training as well as on the job training. We make sure that the people we are sending out into the field to complete these jobs have a full knowledge of our products and how to use them. We also have ongoing training to make sure that all of our employees stay up to date on all of our cleaning procedures. One thing to note is that while doing classroom training we provide someone with the mental tools to complete the job. However, as you may know there is no more valuable training then on the job training where a new employee can put those newly learned skills to use.
WHY DO YOU HAVE SERVICE CHANGES?
The reason behind our service charges is that it costs Cleaning Service to send out our cleaner to your homes. By providing a simple call to cancel your service, we have the opportunity to control our costs. Most of these examples do not come up during the course of a business relationship, but have at some point during our ten years in business. As a result of this we have put these in place so that the customer understands where we are coming from.